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Our Customer Care team can be reached from 9:00 a.m. to 9:00 p.m. EST from Monday to Friday, and 10:00 a.m. to 7:30 p.m. EST on Saturday.

Get in touch by giving us a call at +1 (833) 923-7336 or sending an email to help@seen.com. We look forward to hearing from you!

Seen Mastercard® offers an unsecured card also known as a traditional credit card. While you can connect to an external US bank account to make your credit card payments, Seen will not ask you for a security deposit and we do not require you to open a checking account with us.

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First of all, welcome! We’re very excited you’re here. The application process is quick and easy. To get started, use the unique six digit offer code enclosed in your email invitation or mail offer to unlock your application. You’ll need to provide your full name, residential address, date of birth, SSN, and income and expenses to complete the application.

Seen partners with Coastal Community Bank for its services. The Seen Mastercard® is issued by Coastal Community Bank, Member FDIC, pursuant to a license from Mastercard® International Incorporated.

Completing your Seen Mastercard® credit card application can happen in minutes. To get started, use the unique six-digit offer code enclosed in your email invitation or mail offer to unlock your application. You’ll need to provide your full name, residential address, date of birth, SSN, income and expenses to complete the application.

If you'd like to delete your account and associated data, please email help@seen.com with "Delete account and associated data" as the subject line. We will contact you if we have any questions and ensure the process is completed for you.

As soon as you're approved, you'll have immediate access to your credit limit through a temporary digital card available in your Seen Mobile app under Cards. You can use your digital card details to make online purchases or in-store manual payments by providing your card details and billing information at checkout

You may update your address and email address in the Seen Mobile app. However, if you would like to update your name, you will need to contact our Customer Care team. Give us a call at +1 833-923-7336 or send a message to help@seen.com.

Your Seen payment due date is is listed on your monthly credit card statement. Payment due dates are at least 26 days after the close of each billing cycle. 

If you notice any unauthorized charges on your account, please contact us as soon as possible at +1 833-923-7336 or send an email to help@seen.com detailing the suspicious activity. You can also lock your card in the Seen Mobile app under Cards. 

No, Seen does not offer business accounts at this time.

• Digital Card - Your digital card is available for use as soon as you’re approved. Find your digital card details under Cards in your Seen Mobile app.
• Autopay - Makes scheduling your monthly payments a breeze. Set the amount and the date you would like your payment to process every month, and never miss another payment again! Remember, autopay is optional and not required to obtain or maintain credit. Set up Autopay under Payments in your Seen Mobile app.
• Plaid – Payments can be made electronically through a linked U.S. bank account, business accounts can be linked. Use Plaid to connect to more than 12,000 U.S. financial institutions. Plaid authenticates your financial information and transfers sensitive information securely. Link your U.S. bank account under Payments in your Seen Mobile app. 
• Card lock - Whether you think your card is misplaced, lost, or stolen, lock your card with a single tap in the Seen Mobile app. Find Card lock under Cards in your Seen Mobile app.
• Real-time alerts – Turn on instant push notifications to stay on top of your account activity.
• For You - Discover a personalized dashboard of recommendations on your Seen Mobile app home page.

Here’s how to update your address:

1. Log in to your account with your Seen account credentials.

2. Tap on the black hexagon (⬡) on the upper left part of your app screen to access your “Profile” menu.

3. In the "Profile" menu, tap on "Personal Information".

4. Under your profile information, locate and tap "Edit Address".

In this section, you have two options:

a) Search for Your Residential Address: You can use the search function to find and select your residential address from the available options.

b) Enter Your US Address Manually: If you prefer, you can manually enter your new US address by providing the necessary details.

5. After entering or selecting your new address, please review it to ensure accuracy then tap "Save" to update your address on file.

6. After seeing the success message, tap “Done” to return to the personal information menu. 

Here’s how to update your email address:

1. Log in to your account with your Seen account credentials.

2. Tap on the black hexagon (⬡) on the upper left part of your app screen to access your “Profile” menu.

3. In the "Profile" menu, tap on "Personal Information".

4. Under your profile information, locate and tap "Edit Email".

5. You will be prompted to enter your new email address. Please enter the new email address you wish to associate with your account, and then hit "Next."

6. To verify your current email address, a 6-digit code will be sent to your registered email address. Please enter this code when prompted and click "Next."

7. Next, another 6-digit code will be sent to the new email address you provided. Please enter this code to verify the new email address you are adding to your account, and then hit "Next."

8. After seeing the success message, tap “Done” to return to the personal information menu.

Here’s how to change your password in the Seen mobile app:

1. Log in to your account with your Seen account credentials.

2. Tap on the black hexagon (⬡) on the upper left part of your app screen to access your “Profile” menu.

3. In the "Profile" menu, tap on "Change password".

4. You will be prompted to enter your current password for verification purposes. Please enter your current password and then hit "Next."

5. Now, enter your new password. Remember that your new password must be at least 8 characters long and contain at least one number.

6. Hit “Confirm”. After seeing the success message, tap “Done” to return to the personal information menu.

To lock your card, navigate to Cards and tap the toggle next to "Card is active." The status will change to "Card is locked" once successfully locked. To unlock, simply tap the toggle again. Please note that pre-existing subscriptions or transactions where the card is already on file will continue to process even when the card is locked.

After the account is approved you will automatically get access to your digital card in the Seen Mobile app. Your physical card delivery takes 5 to 7 business days. 

If 14 business days have passed and you haven't received your card, you can report it as lost or stolen in the Seen Mobile app. Alternatively, you can call our Customer Care team to check on the card's shipment status and request a reissue if necessary.

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You will get access to your digital card as soon as you’re approved for a Seen account. Once you receive and activate your physical card, your digital card will automatically deactivate. Please note, your digital and physical card will have the same card number but will have different CVC (3-digit security) codes and expiration dates. Please note that subscriptions and digital wallets will automatically update to the new physical card information.

Log in to the Seen Mobile App and go to Cards, tap 'Card Settings.' Then select “Report my card as lost or stolen.” Be sure to review your transaction history and call us at 1-833-723-9336 to report any unauthorized transactions.

Review & update your address if necessary and select standard delivery. After you've completed these steps, your lost or stolen physical card will be canceled. You will be able to use the card again only after you receive and activate your new physical card. Please note: You will not receive a new digital card during this process.

Unfortunately, we do not currently offer an option to expedite the delivery of our cards.

While we understand that certain situations may require urgent card delivery, we are unable to accommodate individual requests for expedited shipping at this time. Remember that your digital card is available for use while you wait for your physical card. Find your digital card details under Cards in your Seen Mobile app. You can use your digital card details to make online purchases or in-store manual payments by providing your card details and billing information at checkout.

Start by downloading the Seen Mobile app from your preferred app store (Apple App Store or Google Play Store). After installation, log in with the credentials you created during your Seen credit card application process. Navigate to the Cards section and tap on 'Activate card.' Follow the prompts to enter your card's CVC to activate your physical card.

Your digital card details will update to your physical card’s details as soon as you activate your physical card. Any subscriptions linked to your digital card will continue to work uninterrupted.

If you experience a card decline, first check your available credit in the Seen Mobile app to ensure you have sufficient funds. If your balance is sufficient but your card is still declining, please contact our Customer Care team immediately at +1 833-923-7336 for further assistance.

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If your Seen Mastercard® is damaged, you can easily request a replacement through the Seen Mobile app to request a replacement. Go to Cards, tap 'Card Settings.' Then select “Report my card as lost or stolen.” 

Review & update your address if necessary and select standard delivery. After you've completed these steps, your lost or stolen physical card will be canceled. You will be able to use the card again only after you receive and activate your new physical card. Please note: You will not receive a new digital card during this process.

Alternatively, you can reach out to our Customer Care team at +1 833-923-7336 for assistance with getting a new card issued.

Unfortunately, cash advance features are not available with the Seen Mastercard® credit card.

Your Seen Mastercard® credit card is ready for international use without any additional activation required.

Your credit report will be available within 30 days after your first statement is generated. The report is based on the name on the account, date of birth, address, and SSN.

Seen provides a monthly snapshot of your account to the three major credit bureaus – Experian, Equifax, and TransUnion. This includes details like your credit utilization, outstanding balance, payment history, and credit limit, as of the last day of each month.

We don't have a fixed date for reporting to the credit bureaus, but it will occur in the month following your billing cycle. For example, information from June will be reported in July.

You can obtain your credit report from the following websites:

TransUnion 

Equifax 

Experian

Annual Credit Report (free reports available once every 12 months)

Two-Factor Authentication (2FA) is a security measure that requires an additional verification step when you attempt to sign in from a new device.

To uphold the highest level of security, 2FA is employed during both the registration process and while signing in from new devices.

If you encounter any issues, feel free to contact our Customer Care team at +1 (833) 923-7336.

By default, you'll receive your monthly statements via mail and email. If you prefer to receive statements via mail only, you can request this option by calling our Customer Care team at +1 (833) 923-7336. If you choose to receive paper statements, please make sure to review and confirm your mailing address to ensure accurate delivery.

You need to make at least your minimum payment on time for 5 consecutive billing cycles without missing any payments.

No, a credit limit increase is not guaranteed. Making the required 5 on-time payments is the first step and shows responsible account use. After that, we will assess your ability to pay and manage your financial accounts, as required by law.

Additionally, if your account is under a fraud-related review, we can only evaluate you for an increase after the review is completed.

You can lose your progress if:

• You miss making the required minimum payment for any billing cycle. In this case, your payment streak counter will restart.

• You have no purchases over $1 or no minimum payment due for six months in a row. If six cycles pass without qualifying activity, your payment streak counter will also reset.

Multiple payments in the same billing cycle that meet the minimum payment will be honored. Any payments above the minimum payment don’t count as more than one payment.

If your credit limit increase is declined, you will not lose your progress as long as you haven’t missed a payment or become delinquent. Your account will continue to be reviewed every month for a potential increase as long as you continue making on-time payments.

If you’re declined due to something like a high debt-to-income ratio, an ongoing account review or your account is over the limit, your payment streak will still count, and you’ll be evaluated again as soon as the negative status is cleared.

Any additional on-time payments beyond the initial 5 will continue to count towards a new payment streak, keeping you on track for future evaluations.

You could qualify for another credit limit increase in as little as 5 months.